Complaints Policy

We always endeavour to provide the best service and products for our customers.  However, on rare occasions, we recognise that there may be an instance where our customers may not be completely satisfied.

To ensure that we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Either call us on 01202 393808, or write to us at 9 Ripon Road, Bournemouth BH9 1QU, or email us at enquiries@webleyheating.co.uk
We aim to respond within two days of receiving your complaint and were possible will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution.  In the unlikely event we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them.  If you wish to do so please contact Which? Trusted traders in the first instance on 02922 670040.